Privacy Policy

Information Collection

This Privacy Policy explains how Eagle Coins LLC collects, uses, discloses, and protects information when you use the Eagle Coins Social Casino. We are committed to handling your data responsibly and transparently, in keeping with the honest spirit of our Free Casino.

We collect information in several ways: information you provide directly when registering or contacting us, information collected automatically as you use our Fun Casino, and information from third parties where permitted. We only collect data that is necessary to operate and improve our Social Casino and to provide you with an enjoyable, secure experience.

By using our platform, you consent to the collection and use of information as described in this policy. If you do not agree, please refrain from using our Free Casino.

We act as the data controller for the personal information processed in connection with our Social Casino, which means we are responsible for deciding how and why your data is used. We process information on several lawful bases, depending on the context: to perform our contract with you when you register and use the platform, to comply with legal obligations, to pursue our legitimate interests in operating and improving our Fun Casino in a way that does not override your rights, and on the basis of your consent where consent is required, such as for certain cookies and optional marketing.

Because Eagle Coins is an entertainment-only product with no real-money gambling, no wagering, and no withdrawals, we deliberately limit the categories of data we gather. We do not require identity documents to play, and we do not build financial profiles of players. The information we hold is centred on running your account, keeping the platform secure, and understanding how our Free Casino is used so that we can make it better, rather than on facilitating any monetary transaction in gameplay.

We may receive limited information from third parties in narrow, well-defined situations: for example, our payment processor may confirm to us that an optional membership payment succeeded or failed without sharing your full card details, and our security and anti-fraud tools may flag suspicious patterns associated with an account. We integrate such information only to the extent necessary to operate, secure, and support our Fun Casino, and we apply the same protections to it as to data you provide directly.

Our commitment to data minimisation runs through every part of this policy. We ask ourselves whether each item of information is genuinely required before we collect it, we prefer the least intrusive option available, and we delete or anonymise data once its purpose is fulfilled. This disciplined approach reflects the simple reality of our Social Casino: because no money changes hands in gameplay and there are no withdrawals to verify, the volume of personal data we ever need is modest, and we intend to keep it that way for the benefit and peace of mind of our players.

Personal Data

Personal data is information that identifies you or could reasonably be used to identify you. When you register for our Social Casino, we may collect your username, email address, and a securely stored password. If you choose a paid membership, payment processing is handled by trusted third-party providers, and we do not store full payment card details on our servers.

We may also collect personal data when you contact our support team, participate in community features, or respond to surveys about our Fun Casino. You are not required to provide personal data beyond what is necessary, but declining to provide certain information may limit your ability to use some features of our Free Casino.

We treat your personal data with care and use it only for the purposes described in this policy, including operating your account, providing support, and communicating important information about our Social Casino.

The specific purposes for which we use personal data include: creating and managing your account; authenticating you when you log in; delivering Virtual Coins, memberships, and other entertainment features; responding to your support enquiries; detecting and preventing fraud, abuse, and prohibited conduct; and complying with our legal obligations. Each of these purposes relates directly to providing a safe and enjoyable Free Casino, and we do not use your personal data for unrelated purposes without giving you appropriate notice or, where required, obtaining your consent.

Where you take part in optional features, such as a paid membership, community profile, or survey, the personal data involved is processed for the purpose you have chosen to engage with. You can decline these optional features and still enjoy the core experience of our Fun Casino. We do not sell your personal data, and we do not use it to make automated decisions that produce legal or similarly significant effects about you on our Social Casino.

Usage Data

When you interact with our Free Casino, we automatically collect usage data that helps us understand how the platform is used and how we can improve it. This may include your device type, browser, operating system, IP address, pages viewed, games played, session duration, and interaction patterns within our Fun Casino.

Usage data is largely statistical and helps us optimise performance, fix problems, design better games, and keep our Social Casino running smoothly. Where usage data is combined with personal data, we treat the combined information as personal data under this policy.

We may also collect technical log data generated automatically when you access our Free Casino, including timestamps, referring pages, error reports, and information about the features you use. This diagnostic information allows our team to investigate technical issues, monitor the health of the platform, and protect against malicious activity such as automated attacks or attempts to manipulate Virtual Coin balances. We retain log data only for as long as it is useful for these operational and security purposes.

We rely on our legitimate interest in maintaining and improving the platform as the basis for processing most usage data, and we balance that interest against your privacy by minimising the data we collect and by aggregating or anonymising it wherever practical. Because no real-money activity takes place on our Fun Casino, usage data is never used to assess creditworthiness, to set gambling limits tied to money, or for any financial profiling.

Cookies

We use cookies and similar technologies to operate and enhance our Social Casino. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in, understand how our Free Casino is used, and improve your experience.

You can control cookies through your browser settings and through our cookie consent banner. For full details about the types of cookies we use and how to manage them, please see our Cookie Policy, which forms part of this Privacy Policy. Disabling certain cookies may affect the functionality of our Fun Casino.

We distinguish between strictly necessary cookies, which we set to deliver the core features you request from our Social Casino, and optional cookies for performance, analytics, functionality, and marketing, which we set only with your consent where the law requires it. Your consent choices are recorded so that we can honour them, and you can revisit and change those choices at any time. Withdrawing consent does not affect the lawfulness of processing carried out before you withdrew it.

Similar technologies, such as local storage and pixels, may be used alongside cookies for the same purposes described in our Cookie Policy. We treat any personal data collected through these technologies in accordance with this Privacy Policy, and we will never use cookies to facilitate real-money gambling, because no such activity exists on our Free Casino.

Some cookies are essential and are set automatically because they are required to deliver the features you request, such as keeping you logged in and protecting your session on our Social Casino. For these, we rely on the necessity of providing the service rather than on consent. For all other cookies, we obtain your consent through the banner before they are set, and our Cookie Policy describes each category so that you can make an informed choice about your privacy on our Fun Casino.

Analytics

We use analytics tools to gather aggregated insights about how players engage with our Social Casino. These tools help us measure traffic, understand which Free Casino games are popular, and identify opportunities to improve. Analytics providers may set their own cookies and process data on our behalf.

Where analytics involve the processing of personal data, we ensure appropriate safeguards are in place and that providers are contractually bound to protect your information. Analytics data is used to enhance our Fun Casino, not to make decisions that produce legal effects about you.

Wherever possible, we configure our analytics to use aggregated or pseudonymised data, and we apply measures such as truncating identifiers and limiting data retention to reduce the amount of personal data involved. The goal of analytics on our Social Casino is to understand broad patterns, such as which games are enjoyed most and where players encounter friction, rather than to scrutinise the behaviour of any individual. You can opt out of analytics cookies through our consent banner without losing access to our Free Casino.

We do not combine analytics data with your personal account information to target you with intrusive profiling. Insights derived from analytics inform product decisions, content planning, and performance improvements that benefit the whole community of players who enjoy our Fun Casino, consistent with the entertainment-only, real-money-free nature of the platform.

Communications

We may use your contact information to send you messages related to your account and our Social Casino, such as registration confirmation, security notices, membership updates, and responses to your enquiries. These service communications are necessary to operate our Free Casino.

With your consent where required, we may also send you optional updates about new games, events, and features in our Fun Casino. You can opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us at support@eagle-coins.com. Opting out of marketing does not affect essential service communications.

We design our communications to respect your inbox and your preferences. Service messages, such as security alerts, password resets, and important changes to these policies, are sent because they are necessary to operate your account and our Social Casino, and you cannot opt out of them while you maintain an active account. Marketing and promotional messages, by contrast, are entirely optional, and we honour opt-out requests promptly across our systems for our Free Casino.

If we offer in-platform messaging, notifications, or a support chat, we may process the content of those communications to assist you and to improve our service. We ask that you keep such communications respectful and free of sensitive personal or financial information. Because there are no withdrawals or cash prizes on our Fun Casino, you should disregard and report any message, from any source, that claims you must share banking details to claim winnings, as it would be fraudulent.

Data Security

We take the security of your information seriously and implement appropriate technical and organisational measures to protect it against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of sensitive data in transit, secure password storage, access controls, and regular review of our security practices for our Social Casino.

While we work hard to safeguard your data, no method of transmission or storage is completely secure. We cannot guarantee absolute security, but we are committed to maintaining a robust security posture for our Free Casino and to responding promptly to any security incident in accordance with applicable law.

Our security programme includes restricting access to personal data to authorised personnel who need it to perform their roles, applying the principle of least privilege, and requiring our service providers to maintain comparable safeguards. We monitor our systems for unusual activity, apply updates and patches to address known vulnerabilities, and periodically review our policies and controls to keep pace with evolving threats to our Social Casino.

You also play an important part in protecting your data. We encourage you to use a strong and unique password, to keep your login credentials confidential, to be alert to phishing attempts, and to log out when using shared devices. If we become aware of a personal data breach that is likely to affect your rights, we will notify the relevant supervisory authority and, where required, affected users, within the timeframes set by applicable law, and we will take steps to mitigate the impact on our Free Casino.

User Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including the right to access the data we hold about you, to request correction of inaccurate data, to request deletion, to object to or restrict certain processing, and to data portability.

You may also have the right to withdraw consent where processing is based on consent, and to lodge a complaint with a data protection authority. To exercise any of these rights in relation to your use of our Fun Casino, please contact us at support@eagle-coins.com. We will respond to your request within the timeframe required by applicable law and may need to verify your identity before acting.

If you are located in the European Economic Area or another region with comparable data protection laws, these rights are afforded to you under that legislation, and you may contact your local supervisory authority if you are not satisfied with how we have handled your request. In the United States, the relevant authority is the Garante per la protezione dei dati personali. We would, however, appreciate the opportunity to resolve any concern directly first, and we will always engage with your requests in good faith and free of charge, except where a request is manifestly unfounded or excessive.

To protect your privacy and the security of your account, we may ask you to provide information that confirms your identity before we disclose or act upon personal data. This verification helps ensure that no one can misuse your rights to access another person's information on our Social Casino. Where we are unable to comply with a request in full, for example because we must retain certain data to meet a legal obligation, we will explain our reasons to you to the extent permitted by law.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, to operate your account on our Social Casino, to comply with legal obligations, to resolve disputes, and to enforce our agreements.

When personal data is no longer needed, we securely delete or anonymise it. If you close your account on our Free Casino, we will delete or anonymise your personal data within a reasonable period, except where we are required to retain certain information for legal or legitimate business purposes.

We determine retention periods by considering the nature and sensitivity of the data, the purposes for which we process it, the potential risk of harm from unauthorized use or disclosure, and any legal, accounting, or reporting requirements that apply to us. For example, records relating to optional membership payments may be retained for the period required by applicable tax and financial-record laws, while routine account data is kept only for as long as your account remains active on our Social Casino, plus a short buffer period.

Aggregated or anonymised information, which can no longer be linked to you, may be retained and used indefinitely to understand trends and improve our Fun Casino, because it no longer constitutes personal data. Where we maintain backups for resilience and disaster recovery, residual copies of data may persist for a limited time after deletion from active systems, after which they are overwritten or destroyed in the ordinary course of our backup cycle.

International Transfers

Eagle Coins LLC is based in the United States, and your information may be processed in countries other than the one in which you reside. These countries may have data protection laws that differ from those in your jurisdiction.

When we transfer personal data internationally in connection with our Social Casino, we take steps to ensure that appropriate safeguards are in place, such as standard contractual clauses or other lawful transfer mechanisms, so that your information remains protected wherever it is processed for our Fun Casino.

Some of the service providers that support our Free Casino, such as cloud hosting and analytics vendors, may operate or store data in multiple regions. Before relying on such a provider, we assess the protections it offers and put in place contractual commitments requiring it to safeguard your data to a standard consistent with this policy and applicable law. Where a recognised adequacy decision applies to the destination country, we may rely on that decision as the basis for the transfer.

You may contact us at support@eagle-coins.com to request more information about the safeguards we apply to international transfers relating to our Fun Casino, including a description of the relevant transfer mechanism. We remain responsible for personal data we transfer to others to process on our behalf, and we will not transfer your data internationally without an appropriate legal basis and protective measures in place.

Third Parties

We may share your information with trusted third-party service providers who help us operate our Free Casino, such as hosting providers, payment processors for memberships, analytics providers, and customer support tools. These providers are permitted to process your data only as necessary to provide their services and are contractually obliged to protect it.

We do not sell your personal data. We may disclose information where required by law, to protect our rights, to prevent fraud or abuse of our Social Casino, or in connection with a business transfer such as a merger or acquisition. Any third party receiving personal data in such circumstances will be bound to honour the protections described in this policy.

The categories of third parties with whom we may share data are limited to those that genuinely support the operation of our Fun Casino: infrastructure and hosting providers that keep the platform online; the payment processor that handles optional membership billing; analytics and performance-monitoring services; communication and support tools; and security and anti-fraud services. Each is engaged under a written agreement that restricts their use of your data to the services they provide to us and obliges them to maintain appropriate security and confidentiality.

We may also disclose information to legal, accounting, and professional advisers, and to courts, regulators, or law enforcement, where we are legally compelled to do so or where disclosure is necessary to establish, exercise, or defend legal claims, or to protect the safety of our users and the integrity of our Social Casino. We are mindful that, because our platform handles no real-money gambling, the scope of data we ever need to disclose is correspondingly narrow.

Children's Privacy

Our Social Casino is intended exclusively for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. Our Free Casino is not directed at children, and we take steps to prevent underage access.

If we become aware that we have inadvertently collected personal data from a minor, we will take prompt steps to delete that information. If you believe that a minor has provided us with personal data through our Fun Casino, please contact us immediately at support@eagle-coins.com so that we can take appropriate action.

We encourage parents and guardians to take an active role in supervising the online activity of those in their care and to make use of parental control tools, family-safety software, and device-level restrictions that can help prevent underage access to entertainment products such as our Social Casino. While Eagle Coins involves no real money, its mature casino theme makes the 18-and-over requirement an important safeguard that we enforce consistently.

Should our verification or moderation processes flag an account as potentially belonging to a minor, we may restrict access pending confirmation of eligibility and ultimately remove the account if we cannot establish that the user meets the age requirement. We treat the protection of minors as a priority and will cooperate with parents, guardians, and authorities as appropriate to address any concern about underage use of our Free Casino.

Contact Details

If you have any questions, concerns, or requests regarding this Privacy Policy or how the Eagle Coins Social Casino handles your information, please contact us using the details below. We are committed to addressing your privacy enquiries promptly and transparently.

Eagle Coins LLC
1450 Broadway, Suite 1001, New York, NY 10018, USA
Email: support@eagle-coins.com

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review it periodically to stay informed about how we protect your information on our Free Casino.

When we make material changes to this policy, we will update the effective date and, where appropriate, provide a more prominent notice through our Social Casino or by contacting you directly. Your continued use of the platform after an updated policy takes effect indicates your awareness of the changes, although we will always rely on a fresh, valid legal basis, including renewed consent where required, before processing your data in a materially different way.

If you have a complaint about how we handle your personal data, we ask that you raise it with us first at support@eagle-coins.com so that we have the opportunity to investigate and respond. We take privacy concerns seriously and will work with you in good faith to resolve them. Protecting your information is integral to the trust that underpins our honest, entertainment-only Fun Casino, and we are grateful for the care you take in reading and understanding this policy.